AIR MILES Sign In: How to Log In, Check Balance & More

Few things are more frustrating than staring at a login screen and drawing a blank on your password. If you’re an AIR MILES collector trying to get into your account — whether to check your balance or book a reward — the process is simpler than you might think. With over 10 million active collectors in Canada, the official sign‑in page lets you log in with either your email address or your collector number. This walkthrough covers every step, from resetting a forgotten password to understanding what your miles are worth.

Active AIR MILES collectors in Canada: 10 million+ ·
Reward partners: 300+ ·
Cash Mile value: approx. $0.10 per mile

Six key facts, all drawn from official help centre pages and third-party analysis:

How do I log into AIR MILES?

Getting into your account is straightforward, whether you’re on a desktop or using the mobile app. The official sign‑in page at airmiles.ca accepts two identifiers: your email address or your 8‑digit collector number (AIR MILES Help Centre).

Sign in with your email address

1. Open the AIR MILES sign‑in page.
2. Enter the email address linked to your account.
3. Type your password.
4. Click “Sign In”.

Sign in with your collector number

1. On the same sign‑in page, enter your 8‑digit collector number in the email/number field.
2. Enter your password.
3. Click “Sign In”.

Sign in using the AIR MILES app

The AIR MILES app, available for iOS and Android, uses the same credentials as the website. Download it from the official AIR MILES app page and log in with your email or collector number and password.

Forgot password steps

If you can’t remember your password, the process takes only a few minutes. According to the AIR MILES Help Centre, you should select “Forgot password” and follow the instructions. All password‑reset steps must be completed within 24 hours, so act promptly.

“Select ‘Forgot password’ and complete the next steps.”
— AIR MILES Help Centre

How do I check my AIR MILES account balance?

Once you’re signed in, checking your balance is quick. The AIR MILES Help Centre notes that account activity and balances are available inside your online account (AIR MILES Help Centre).

Check balance online

• Sign in at airmiles.ca.
• Your current total – both Dream Miles and Cash Miles – appears on the home page after login.

Check balance via mobile app

• Open the AIR MILES app.
• Sign in with your credentials.
• Your balance is shown on the dashboard.

Check balance by phone

• Call AIR MILES at 1‑888‑AIR‑MILES (1‑888‑247‑6453).
• Follow the prompts to hear your balance.

The implication: you have three convenient ways to check your balance, so there’s no excuse for not knowing how many miles you have before making a redemption decision.

What is 20,000 AIR MILES worth?

The value of your miles depends entirely on how you redeem them. At the most common in-store rate, NerdWallet Canada reports that 95 AIR MILES equals about $10, which works out to roughly 10.53 cents per mile. That means 20,000 miles would be worth around $2,105 if you redeeem at that rate.

Value in gift cards

• Gift cards often use the same 95‑miles‑to‑$10 ratio.
• 20,000 miles → about $2,105 in gift cards at partner retailers.

Value in travel

• Travel bookings through the AIR MILES travel hub can offer better per‑mile value, but exact rates vary by flight, hotel, or car rental.
• 20,000 miles could cover a short domestic flight or part of a hotel stay.

Value in merchandise

• Merchandise redemption rates differ; sometimes you get more value, sometimes less.
• Check the AIR MILES Rewards catalogue for current offers.

Are my old AIR MILES still valid?

One of the most common fears among collectors is losing miles they’ve saved for years. The official policy, explained on the Do Miles Expire? page, distinguishes between two types of miles.

AIR MILES expiry policy

• Dream Miles – never expire.
• Cash Miles – expire 5 years after your last account activity.

How to check if your miles have expired

• Sign in to your account and look at the “Cash Miles” and “Dream Miles” totals.
• If your Cash Miles show a zero balance and you haven’t earned or redeemed in 5+ years, they may have expired.

What to do with expiring miles

• Use them soon – redeem for gift cards, merchandise, or travel through the Rewards catalogue.
• Link a Mastercard to earn a mile occasionally and reset the inactivity clock.

Do Miles Expire?

This question is asked so often that AIR MILES dedicated a whole help‑centre page to it. The short answer: Cash Miles expire, Dream Miles do not. Here’s the breakdown.

AIR MILES expiry rules

• Cash Miles – expire after 5 years of no earning or redeeming activity (AIR MILES Help Centre).
• Dream Miles – never expire, regardless of activity.

Difference between Cash Miles and Dream Miles

• Cash Miles are earned at partners like Shell, Sobeys, and Rona and can be redeemed instantly at the till for discounts.
• Dream Miles are earned through other partners and can be saved for bigger rewards like travel, electronics, or gift cards.

How to keep miles active

• Earn or redeem at least once every 5 years to keep Cash Miles alive.
• A simple swipe of your AIR MILES card at a partner store will do.
• Dream Miles require no action – they stay put forever.

“95 AIR MILES equals about $10 in‑store rewards value.”
— NerdWallet Canada

Related reading: **Shoppers Drug Mart Airdrie** · **Canadian Tire Hudson Bay**

Frequently asked questions